Category: FAQ

What kind of payment methods do you offer?

Tozando can accept payment from international customers with the following methods: Credit Card: We accept payment via VISA, MasterCard and American Express credit cards for international customers. Payments using VISA and MasterCard are mostly processed automatically at the time you check out your shopping cart. However, American Express cards unfortunately Read More

Why is the status of my order “processing”

The “processing” status could mean a lot of different things, for example, it could mean that we are processing or have processed your order and it’s under production or that we are preparing your order for shipping. It could also mean that some of the products in your order is Read More

Does the free shipping apply to my country?

Free shipping from Tozando is generally valid for all the products which are listed as such, for example for Bokken, Iaito, etc. for most of the major countries in the world.  However, please note that there are countries to which we unfortunately can not offer ‘free shipping’, due to special Read More

Do your customer support speak my language?

The Tozando International Staff that are in-charge of taking care of the orders and customer support all comes from different backgrounds and at the moment we can supply customer support in English, Italian, Dutch, Spanish, Korean, Swedish and of course Japanese. However, please be reminded that our database system does Read More

Can I pickup my order in your store?

Yes, you can place and order on our website and by choosing “In-Store Pickup” in the shipping method field when checking out your order, you can pickup your order at any of our stores. Please note that we do not always have all products in stock at our store, so Read More

Can I view the prices on Tozando in my currency?

The displayed currency for all products on Tozando can be viewed by clicking on the “currency converter” and choosing the currency of your choice on the top of the left menu on our main page. Please note that the base currency on Tozando is always Japanese Yen, so this function Read More